Ready payment issues, such every bit declined or incomplete transactions

If yous have problems paying for Google products, you might need to ready a trouble with your payments profile.

Find the issue you're experiencing below:

"Your transaction cannot be completed"

A multifariousness of different situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to us, please do and so. The other steps listed are unlikely to resolve this consequence.
  • Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments center, and effort the transaction again.
  • Try using a Google Play souvenir card to complete the transaction.
  • Try using the all-time interface for your computing device:
    • If yous're using a desktop figurer, endeavor the transaction using the Google product's website.
    • If y'all're using a mobile device, try using the product'southward mobile app (if an app is available).
  • If you're using guest checkout when the mistake occurred:
    • Try signing in to an existing Google account and placing the order again.
    • Endeavour creating a new Google account if you don't already have ane and visiting the Google Store to try the transaction once again.

"Unable to complete transaction: Expired carte du jour"

Check to see if your payment method is up to date. If it isn't, update it in the Payments eye.

"Unable to consummate transaction. Delight use another form of payment."

Note: These steps likewise utilise if you see the error message "Your payment didn't go through. Please try a unlike payment method or try again later."

Try the following:

  1. Check to see if your payment method is upwardly to engagement. If it isn't, update it in the Payments center, and then try your purchase once again.
  2. Make sure y'all have enough coin in your account for the purchase.
  3. If you're however having issues, contact your banking company to see if in that location'southward a problem with your business relationship.
  4. Effort making the buy again with a different payment method.

"Your payment was declined due to an event with your account"

If you lot come across this bulletin, it might be considering:

  • We saw a suspicious transaction on your payments contour.
  • Nosotros need a piffling more information to protect your account against fraud.
  • We need a little more information to comply with EU law (European customers only).

To set the outcome, endeavour the following:

  1. Go to the Payments center.
  2. Take action on any errors or requests in the payments centre.
    1. You might demand to verify your identity before y'all tin can purchase anything through your Google Business relationship.
  3. Make sure your name, address, and payment data are upward to date.

"Unable to procedure payment: Low carte remainder"

Yous might not have enough funds in your business relationship to make the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit card

Carte du jour is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the carte du jour earlier you can use it once more:

  1. Get to pay.google.com and sign in to your account.
    1. If y'all have multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within ii days, you'll find a temporary accuse on your card statement along with an 8-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If y'all try to verify the payment method again:

  1. Confirm which card y'all desire to verify.
  2. Check how long ago you tried to verify your card.
    • If less than ii days: Wait upwardly to 2 days.
    • If more 2 days: Check your card argument. You should notice a temporary charge from Google called "GOOGLE Examination," with an eight-digit lawmaking.

Menu is grayed out & says "bill of fare is ineligible"

You tin't employ this bill of fare for this purchase. Endeavor to make the purchase again with a different carte du jour.

If the card you want to employ isn't listed, follow the on-screen instructions to add a new card.

Closed payments contour

Acquire more about what to practice if you temporarily or permanently closed your payments contour.

If you're still having trouble, contact support.

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